Job Description

Field Service Technician – Office TechnologyReady to fix, tinker, and save the day—one copier at a time?At DEX Imaging, we're not just in the business of copiers and printers, we're in the business of making office life smoother, faster, and a whole lot less frustrating.We're looking for a Field Service Technician who is part problem-solver, part tech expert, and an all-around customer service hero. If you enjoy working with your hands, troubleshooting mechanical and technical issues, and helping customers get back up and running, we want to meet you.Experience servicing office technology equipment, particularly Konica Minolta, HP, Sharp, or Canon products is highly valued. However, we also recognize that great technicians come from many different industries. Whether you already have copier experience or come from automotive repair, appliance repair, cable installation, HVAC, electronics, IT, or another mechanical or technical background, we are open to training the right person with strong troubleshooting skills and a willingness to learn.What You'll DoDiagnoses, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devicesPerform preventive maintenance and complete routine service callsInstall, configure, and test equipment at customer locationsProvide excellent customer service and technical support during onsite visitsMaintain accurate service records and communicate repair updates clearlyManage assigned territory and service schedule efficientlyWork independently while remaining connected to a supportive service teamContinue developing your knowledge of office technology, equipment, and manufacturer-specific service proceduresWhat We're Looking ForMechanical aptitude and strong troubleshooting abilityCustomer service and communication skillsAbility to work independently and manage time effectivelyBasic computer and networking knowledgePositive attitude and willingness to learn new equipment and technologyValid driver's license and reliable transportationManufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment are preferred but not required. Candidates with transferable technical skills from other industries are strongly encouraged to apply.Bonus Points for Experience InCopier, printer, or multifunction device repairKonica Minolta, HP, Sharp, Canon, or other office equipment brandsManufacturer training or industry technical certificationsAutomotive technician workAppliance repairCable or satellite installationHVAC, electrical, or electronics workIT, computers, or networking supportMilitary technical experienceWhy Join DEX?At DEX Imaging, we invest in our people and promote from within. You'll join a fast-paced environment where no two days are the same and where your mechanical, technical, and customer service skills can develop into a long-term career.We Offer:Competitive pay plus incentivesComprehensive benefits packagePaid training and ongoing professional developmentMileage reimbursement and travel compensationCareer advancement opportunitiesSupportive team cultureCompany-provided tools and technologyWho We AreDEX Imaging is one of the nation's leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry-leading technology, service, and support.Apply TodayWhether you are an experienced office technology technician or a skilled problem-solver looking to bring your abilities into a growing industry, we encourage you to apply.If you enjoy solving problems, working independently, helping customers, and expanding your technical skills, we'd love to hear from you.

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